ABOUT US
KHT Services Mission, Vision and Values
Our Mission
KHT Services’ Mission is to create added value and deliver services which exceed our customers’ expectations.
Our Vision
Our Vision is to invest in, and grow, an independent and successful business which will become a leader in the market places in which it operates.
We will put customers at the heart of everything we do and create added value for them by always listening, understanding and acting on their needs and expectations.
We will continually improve efficiency and effectiveness, in our pursuit of excellence, seeking out new ways of working and ensuring that our services continue to benefit our customers and the communities we work with.
Our Values
The values which set down the way we do business and through which we will achieve our Mission and Vision are:
Customer Focus - we will always put our customers at the heart of everything we do and work to exceed their expectations and generate added value.
Provide Excellent Services – We will continually strive to improve and develop the talents of our people and our ways of working and set the standards that others will follow.
Work with Integrity – We will always keep our promises, act with fairness and honesty and create trusting partnerships and expect those we work with to do the same
Work ethically - we will actively pursue diversity in our work force and constantly seek out ways to minimise the impact of our activities on the environment.
KHT Services Team
KHT Services is led by a Board specifically appointed to reflect the skills and expertise required to take our business forward and to provide our customers with the services they need.
The Board is supported by Executive Directors and key staff who have a wealth of knowledge, experience and expertise within the housing and maintenance sectors.
The KHT Services team also includes our Business Development Manager, Sharon Steele, who was appointed in October 2007 to enable us to further improve our customer relationship management and to grow our business. If you require any further information about KHT Services, Sharon will be happy to assist and to discuss with you how we could tailor our services to meet your needs.
Our Unique Offering
At KHT Services, we believe that we are uniquely placed to work in partnership with our customers due to the added value which we can bring to, and demonstrate in, the services we deliver.
- High quality, customer focused services is at the core of our ethos and we have a wealth of knowledge and experience of delivering services for social housing customers. This experience includes working with, and supporting, customers in their own homes and ensuring that our services are tailored to their individual requirements. All our staff are trained in customer care, equality and diversity and in working with vulnerable customers to enable us to respond to their needs.
- We are able to demonstrate objective evidence of the quality of our delivery, having been through an independent Audit Commission inspection in 2007, during which we achieved a ‘two star’ good service rating with ‘promising prospects for improvement’. In addition, we have a thorough improvement plan in place, which we commenced implementing after the inspection, to enable us to act on the feedback and achieve a ‘three star’ and ‘excellent’ service.
- Our motivation is not to generate commercial profit but to invest any surpluses we make into community projects and initiatives. Because of this we are always keen to talk with our customers on larger projects about partnering arrangements and ways in which we can generate efficiency savings together, which can be jointly shared and used to benefit the communities in which we work.